Mom And Son On Run
  • On Feb 6, 2012
    Victoria from Santa Fe Asked

    Hi! I'm trying to check in online but when it asks me the name of the guests I can't change the last name, even though I have not checked the box that says "check here if all the guests have the same last name"; what should I do? Thanks a lot!

    Hi Victoria,

    Thanks for writing.  I would recommend that you call reservations directly to let them know about the problem you are experiencing so that a Cast Member can update your reservation information.  You can call (407)W-DISNEY (934-7639).  In the past, when I've had questions or concerns with online reservations or check-in, the Cast Member with whom I spoke was able to assist me quickly.
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Meet the Panelist: Tanya, New Jersey

I am Tanya from FL, full-time mom to two fun-loving boys. I have an array of planning tips and believe I offer a unique perspective on how to make Disney an amazing adventure for individuals with a variety of needs and abilities. Learn More About Tanya

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