Mom and daughter on Dumbo
  • On Dec 22, 2018
    Nati Asked

    Hi! Im trying to book the free pass experiences with the app, or in the website, but I cant. Do I have to get to Disney first, get the tickets (all I have now is a reseevation number with 4 letters and 8 number) and then use the app? Id like to book earlie

    Hi Nati,

    Welcome to the Disney Parks Moms Panel! We definitely need to make sure you can make those Fast Pass+ selections prior to arrival!

    First, make sure that you have theme park tickets and those tickets are linked to your My Disney Experience Account. If your confirmation number only includes a resort hotel reservation, that may be part of the difficulty. Check to make sure each member of your party is listed in your My Family & Friends List. If each member of your party is not listed, you will need to link each individual through the My Family & Friends list in My Disney Experience. Go to the My Family & Friends link and click on Add a Guest. Once each person is linked, make sure you have linked and assigned tickets to each guest.

    If your confirmation number does include a vacation package with theme park tickets, that number is linked in your My Disney Experience Account and you have each member of your traveling party linked but you still cannot make Fast Pass+ selections, I recommend that you contact a cast member in Website Support. A cast member can see your account details and assist with the specific problem.

    Nati, prior to arrival, I typically make our Fast Pass+ selections using the web browser on my iPad, not the My Disney Experience Mobile App. When we are in the parks and are trying to add a fourth Fast Pass+ selection after we have used our initial three, I will use the mobile app. I had an interesting dilemma on our last visit - I tried searching for additional Fast Pass+ selections in Disney's Hollywood Studios but the app indicated that there were no evening Fast Pass+ selections for the attractions in Toy Story Land. When I searched by specific times, however, a time for Toy Story Mania! appeared so be persistent!

    Magic, memories and Minnie Mouse hugs,
    Donyell
thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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