Minnie with little girl
  • On Dec 22, 2016
    Colin from uk Asked

    Hi, Hoping you can help! I have gone to download our pictures from our memory maker and noticed most of them have expired. I didn't know I only had a limited time to do this. Is there any way of retrieving them, even just for a day? Thank you

    Hi Colin!

    Thank you for bringing your question to the Disney Parks Moms Panel!

    Oh no!  I'm so sorry your photos have expired.  They generally are only available for 45 days after they're taken. 

    I suggest that you call Disney PhotoPass to see if they can help. Once, the wrong family's photos with Mickey Mouse showed up in my account.  I was kind of upset because I really wanted the pictures of my kids  with the big man, himself!  I called their support number (407-560-4300) and they were able to find the date/time of my visit and link the right ones to my Memory Maker.  Maybe they can also work some magic for you!

    I hope this helps!  Please let me know if you have any other questions.  
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Meet the Panelist: Lori, Indiana

I am currently a homeschool, soccer mom to two active teenage boys. My family loves everything about Disney! Walt Disney World, Disneyland, runDisney, Disney Cruise Line and Disney Vacation Club have been a part of countless magical memories for us through the years. I cannot wait to help you make your own magical memories at Walt Disney World! Learn More About Lori

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