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  • On Aug 25, 2017
    Raquel from Sao Paulo Asked

    Hello, I would like to know if I can use my old MagicBand (that was bought on May 2015), in my next travel do Walt Disney World this year (December), or I will need to buy another one. Thank you

    Hello Raquel!

    Welcome to the Disney Parks Moms Panel! I am delighted to answer a question from a fellow Brazilian. I hope that we can help you plan unforgettable memories.

    If you have a MagicBand that has been used in previous visits, and it is still in working conditions, you can continue to use it when you return to the Walt Disney World Resort as long as it is still active. To check your MagicBand status, visit My Disney Experience and log in to your account. You will need to move the cursor over the My Disney Experience logo located on the top right side under the search field, and then a new menu will appear. Select Magic Bands and Cards under My Account, and then select a MagicBand to manage its status. Activate yours and you are ready to go!

    Should you come across technical issues with your MagicBand, please ask a Cast Member for assistance. In case they are unable to help you, you will have to visit Guest Relations or talk to Lobby Concierge at your Disney Resort hotel.  If you are not staying at a Disney Resort hotel, and since you are traveling from Brazil, I suggest stopping by Guest Relations at Disney Springs upon arrival before heading to the theme parks. This is a very good way to make sure your MagicBand is still working and maybe solve any issues. In case there are problems, Cast Members will do their best to get it in proper working order or, if necessary, provide you with a replacement. Please note that replacement MagicBands may be subject to a fee.

    Raquel, did you know that the Disney Parks Moms Panel is also available in Portuguese? Please stop by next time so we can continue to assist you in our beautiful language.

    Best magical wishes,
    Thiana
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Meet the Panelist: Thiana, Brazil

My name is Thiana, and I'm a university professor and certified translator from beautiful Brazil. I am happily married to my best friend, and we have a lovely girl who is an aspiring Jedi knight, and loves the Disney Princesses. When I am not busy with work or family, you can catch me reading, playing and listening to music, or planning our next vacation - the Walt Disney World Resort is our top destination. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories. Learn More About Thiana

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