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  • On May 11, 2019
    Jennifer from PA Asked

    We haven’t been to Disney in over 10 years why would there be 2 MagicBands per person listed in my Disney experience account?

    Hi, there!

     Welcome to the Disney Parks Moms Panel, Jennifer. We're so glad you stopped by with this great question!

     How very exciting to hear you'll be traveling to the Walt Disney World Resort this summer. With new and exciting experiences at the theme parks, now more than ever is the time to visit! I know you'll have a magical stay. 

     Among the many changes you'll notice since your last Walt Disney World Resort vacation, MagicBands are surely going to be one of your favorites. These magical accessories will add lots of convenience to your stay! MagicBands can be used to enter the theme parks, check in at FastPass+ entrances, unlock your hotel room door, connect Disney PhotoPass images to your My Disney Experience account, and even charge food and merchandise purchases to your Disney Resort hotel room. 

     A complimentary MagicBand is offered to every Guest staying at a Disney Resort hotel. If you see that two MagicBands are assigned to each person listed on your reservation, my best guess is that you're experiencing a glitch on My Disney Experience. That tricky Stitch has been known to cause some trouble with the online system! I suggest logging in to your My Disney Experience account from a different browser. If you still see two MagicBands per person, try calling the Reservation line at (407) 939-1936. A friendly Cast Member there will be happy to assist you. 

     The other possibility is that you have a "split-stay" booked. If you've made back-to-back reservations at two different Disney Resort hotels during your vacation, each person in your party will be issued a MagicBand for each of the two stays. If this is the case, and you don't wish to have two MagicBands, you may decline one. 

     When you plan your next Walt Disney World Resort vacation, you'll be able to view and manage your MagicBands from this visit (and any other visits) in the MagicBands and Cards section of your My Disney Experience account. 

     I hope this was helpful, Jennifer. Please visit us again soon with any new questions you may have about your Walt Disney World Resort vacation!

    Ashley
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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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