mom at computer planning
  • On Apr 8, 2019
    Melanie Asked

    I have 5 other guests linked to my account. It is saying that 2 members have Made Plans at Another Park but it's not showing up on the list either on app or website for me to delete it , and there is no option to delete other selection to the new one.

    Hello, Melanie! Welcome to the Disney Parks Moms Panel.

    It sounds like you've hit a glitch with your My Disney Experience account. (Perhaps Ralph and Vanellope have been wreaking havoc inside the internet again!) Here are a few suggestions to see if we can get the glitch to fix itself.

    First of all, try logging out of your My Disney Experience account (both on your computer and on the My Disney Experience mobile app) and then logging in again. Sometimes this action will help "reset" your account and show you what's really there. (I've had this issue before with FastPass+ experiences not showing up on the app, but logging out and back in again has fixed the problem.)

    If that still doesn't work for you, you may want to try clearing your cookies on your computer (a quick Google search will walk you through those steps) or try uninstalling and reinstalling the app on your phone.

    If you’re still experiencing an issue after taking these steps, call the "My Disney Experience, MagicBands and FastPass+" help number listed on the Walt Disney World Resort phone directory and let a member of the technical support team walk you through some other options. You'll find both a local Orlando-based phone number as well as international numbers here as well.

    Hopefully one of these solutions will have you back to planning ASAP! Please let us know if there's anything else we can do to help along the way.

    Amy
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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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