large family coming out of Cinderella Castle
  • On Feb 29, 2020
    Maritza from FL Asked

    My friend’s family and my family are going to WDW on separate reservations. I purchased a memory maker so we could share it. We’ve linked on Family and friends, but I only see her name and not the rest of the family. How do we make sure we get all photos?

    Hey Howdy Hey Maritza! It’s so nice to see you here today at the Disney Parks Moms Panel. I love visiting the Walt Disney World Resort with extended family and friends. The best part is seeing all their faces light up with excitement as the Magic unfolds before their eyes. 

    Memory Maker is the most perfect way to capture all the excitement with the simple “tap” of your MagicBand. In order for everyone to be able to share and have access to all the digital photo downloads, you must first make sure you have each person in the travel party, listed as a family & friend on your My Disney Experience account. To do this, sign in to your My Disney Experience account online or through the mobile app. Then, you will select the “Create Your Family & Friends List” and begin adding the names of the friends and family members you wish to connect to. 

    After you have invited them to share plans with you, simply remind them to sign into their My Disney Experience account to approve your request. Once they have accepted your invitation to make and share plans, everyone will be able to see and share the photos taken by Disney PhotoPass photographers!

    I hope this helps! If you need any more guidance with your My Disney Experience account be sure to visit us again, here at the Disney Parks Moms Panel. You may also call the Walt Disney World Resort to receive technical support if you are still not seeing your friends and family listed after completing these steps.

    To Infinity & Beyond!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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