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Family at Polynesian Villas and Bungalows
  • On Sep 12, 2019
    James from IL Asked

    how do i find my representative

    Hi James!

    Welcome to the Disney Parks Moms Panel! I still remember my Disney Vacation Club Guide, Betty, from when we became Members ten years ago. We became Members over the phone, and she was just amazing answering all of my very detailed questions. I have to admit, I was very sad to hear she had retired.

    Everyone is assigned a Vacation Club Guide when they become Members. If you need to know who that is, you can call Member Services and ask to be transferred to the Sales Office, or you can call the Sales Office directly. If it has been a long time since you became Members, and your Guide is no longer with Disney Vacation Club, they will assign you a new one.

    While offers change, I do know that there a special offer running currently for Members wishing to add-on to their Membership. On our last visit I was able to get a tour of the new rooms at Disney's Riviera Resort and they are stunning! The new style of pull-down Murphy bed is going to make these rooms very popular. Since we almost always utilize the pull-out couches in our room, I love this new concept, and hope it comes to other resorts too. I think it will make it much easier to put the room back together in the morning, and allow us more space to enjoy our room during the day. I hope this helps to answer your question, James. Please let me know if you have any other questions I can help with. We are here to help!

    Wishing you Membership Magic,
    - Kate


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Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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