Mom And Son Giraffe
  • On May 24, 2012
    Gerri Asked

    An emergency cut our trip short earlier this month. Our room key cards still contain UNUSED park hopper passes in them since we never visited any of the parks. We lost one card. Will Disney replace this card? We are booked to go back in December.

    I am so sorry to hear that your trip was cut short, Gerri.  That's not magical at all! 

    I wish I could give you a cut and dry answer as to whether or not Disney will replace your lost Key to The World card.  During one of our trips my husband lost his Key To the World card.  As soon as we realized it, we went to the concierge at the resort where we were dining and they were indeed able to issue us a new card right there on the spot.  It did require a call to our home resort first, though.  Because your trip has come and gone, your situation may be different.  If it were me, I would start by calling the resort where I stayed during that trip and explaining the situation.  The Cast Member you speak with should be able to direct you as to how best to proceed in trying to get your lost card replaced. 

    Good luck, Gerri.  I hope that everything works out for you.
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Meet the Panelist: Darcie, Arizona

If you're looking to plan a trip for a large party or if your group includes special needs travelers, you've come to the right mom! I'm a southeastern Arizona girl, eager to help you plan the most magical trip you'll ever take.  Learn More About Darcie

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