Family planning a trip
  • On Oct 30, 2018
    Phillip from IL Asked

    During a past visit, the app (as well as other in park systems) went down. A cast member encouraged me to always bring a printed copy of my daily itinerary just in case. Unfortunately, I cannot find that option on the new system--just a 24-page inclusive

    Greetings Phillip! Welcome back to the Disney Parks Moms Panel with a great question!

    The exact same thing happened to me last year while visiting Disney’s Animal Kingdom Theme Park. The system went down for some reason, and we had FastPass+ selections for Avatar Flight of Passage. As the time came for us to redeem our FastPass+ experiences, we made our way to the FastPass+ Return entrance and were surprised when we touched our MagicBands to the Mickey Mouse icon and it didn’t turn green. The Cast Member at the entrance could not find our FastPass+ for the attraction, and as he tried locating them in the system my husband remembered he had taken screen shots of all our plans! We simply showed our screen shot displaying the date, time, and Guests in the party and were allowed in.

    I highly recommend accessing the My Disney Experience mobile app and taking screenshots of FastPass+ selections as well as dining reservations along with confirmation numbers. Printing your plans is also an excellent idea, and it is something that we also do. In my opinion, the easiest way to print your plans is by using your Internet browser. It should automatically configure the page to print. You may also print as PDF, save the file to your computer, and then print.

    I hope this helps you while planning, Philip! Please stop by real soon with more questions.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana, and I'm a university professor and certified translator from beautiful Brazil. I am happily married to my best friend, and we have a lovely girl who is an aspiring Jedi knight, and loves the Disney Princesses. When I am not busy with work or family, you can catch me reading, playing and listening to music, or planning our next vacation - the Walt Disney World Resort is our top destination. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories. Learn More About Thiana

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