large family coming out of Cinderella Castle
  • On Mar 30, 2019
    Mary from CA Asked

    Divorced: My annual pass is under my married name, my upcoming WDW reservation is under my current name. I need to book fast passes & link accounts, but I live in CA & can’t visit a WDW park until my trip to change name on my pass. What do I do?

    Hi Mary,
    Thanks for joining us here at the Disney Parks Moms Panel with your question! I'm more than happy to help you out. I underwent a name change a few years ago and it sure can cause a moment of panic when making reservations.

    I'm sure that you're so excited about your upcoming Walt Disney World Resort vacation! I'm glad to see that you're thinking ahead about making these changes so you can make your FastPass+ selections prior to your arrival. I was able to speak to Cast Member Mercedes at the Annual Passholder hotline via phone regarding your issue and I'm happy to report that the fix is fairly simple. Ticket Services (407-566-4985 option 4) may be able help you change your name; you may have to provide documentation to prove your name change.

    Probably the more important change for you to make is with the help of the Internet Help Desk.  These wonderful Cast Members can help you merge two separate My Disney Experience person profiles (I'm guessing you have one for your previous name and one for your current name) into one single profile to resolve your name issue. You can reach them at 407-939-7765; be prepared to wait a few moments to speak to a Cast Member.  You can speak with them about the two emails you have for your two accounts; you will choose the account you want to keep and they will move your annual pass to that account. Once it’s merged, it doesn’t matter what name is on the account and you can still use your MagicBands and your annual pass.
    Please note that these phone numbers are subject to change without notice.

    Mary, all the best to you as you get that name changed and enjoy your upcoming Walt Disney World Resort vacation. Please stop by again with any additional questions.

    Best Wishes,
    Amy S.
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Meet the Panelist: Amy, Florida

I’ve grown up in Central Florida and have been visiting Disney Parks for over 30 years. Now that I’m a mom myself of a blended family with four kids, I love sharing Disney’s year-round special events with my family. Some of our favorite events are the Flower and Garden Festival, Epcot's International Food and Wine Festival and Mickey’s Not So Scary Halloween Party. Let me help you plan something extraordinary for your next Disney Parks vacation! Learn More About Amy

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