mom at computer planning
  • On Oct 8, 2018
    Kimberly from MI Asked

    The disney website has been recently updated and I cannot change or add to my Itinerary. Can you please point me in the right direction

    Hi, there!

     Welcome to the Disney Parks Moms Panel, Kimberly. We're glad you stopped by!

     I'm so very excited to hear you're planning a visit to the Walt Disney World Resort. There were recently some updates made to the website in an effort to make the planning process easier for Guests, but in the transition, some folks have had less-than-magical experiences with the new system. We certainly want you to be able to customize the perfect itinerary for your upcoming stay, so I'm happy to point you in the right direction! Click on the My Disney Experience tab on the Walt Disney World Resort website. You'll be directed to log in to your account, and once you do that, you should see your personalized My Disney Experience page on the screen. Scroll down and you should see icons for Friends & Family, Resort hotel, park tickets, dining, and FastPass+. Just below those icons, you should see a blue drop-down menu in the "My Plans, Reservations and Tickets" section that says "Add More Plans." There, you can add plans to your itinerary like FastPass+ selections, dining reservations, Resort hotel reservations, character experiences, fireworks, parades, shows, and notes just by clicking on the experience you'd like to add. To change plans that are in your itinerary, click on "Daily Itinerary" in the "My Plans, Reservations and Tickets" section. There you have the option to either change or cancel any listed experiences. 

     Speaking of your itinerary, I hope you get a chance to experience some very merry holiday fun during your visit. My personal favorite is the Candlelight Processional. This beautiful retelling of the Christmas story is not to be missed!

     I hope this was helpful, Kimberly. Please visit us again soon with any new questions you may have!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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