mom and son on Kilimanjaro Safari
  • On Jun 19, 2019
    Ashley from WV Asked

    On My Disney Experience my ticket is showing up as a ticket for 3-9 year old and my son’s is showing up as a 10+years. Do I need to worry about switching them?

    Hi Ashley!

    Thanks so much for visiting the Disney Parks Moms Panel and sharing another great question with us! It's so nice to see you again!

    I'm impressed that you are being so proactive with your April 2020 visit! This is very observant of you and I'm glad you caught it! You definitely want to get this corrected before you visit Walt Disney World Resort next year.

    I'm going to give you two numbers to call so you can chat with a Cast Member and get some assistance. Call the Existing Tickets team at (407) 566-4985. After chatting with ticketing, you may also want to reach out to a Cast Member specializing in My Disney Experience, MagicBands and FastPass+. Their phone number is (407) 939-4357.

    Thanks for sharing your question with the Disney Parks Moms Panel. Please let me know if you need any other tips or information as you plan your magical 2020 Walt Disney World Resort vacation!

    Kari
thumbnail image for Kari

Meet the Panelist: Kari, Texas

"Welcome home," Disney friends! I'm Kari, a wife and mom from Texas. In 1997, we became Disney Vacation Club Members and have enjoyed every magical moment. We have also set sail on the Disney Cruise Line, enjoyed the benefits of Annual Passes and put our best foot forward with runDisney. I love helping Guests add pixie dust to their vacation plans! How may I help you add magic to your next Disney vacation?

Learn More About Kari

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