mom at computer planning
  • On Feb 22, 2020
    Sarah from AB Asked

    The My Disney Experience app used to have a live chat feature that I could access. Two days after checking out of my resort the function disappeared. How can I get the chat up and running again? Do I have to have a reservation to access this feature?

    Hello there, Sarah!

    Welcome to the Disney Parks Moms Panel! I’m glad you stopped by with your question. 

    Doesn’t My Disney Experience app make planning a Walt Disney World Resort vacation so convenient and easy to plan? I absolutely love being able to search for FastPass+ selections, as well as make dining reservations. And don’t even get me started on how many times I’ve used the app for Mobile Ordering for a seamless and easy way to pick-up delectable food at some of my favorite dining locations!

    During your stay at select Walt Disney World Resort hotels, you are able to utilize the instant messaging feature. This feature is only available during the time of your stay and is not the chat feature on the website. The chat allows Guests to communicate with Cast Members and receive vacation assistance right at their fingertips! 

    If you are needing to get in touch with a Cast Member, you can use the Chat function located on the right hand corner on the Help Center page or call Disney Resort Hotel Reservations and a Cast Member will be happy to assist you!

    Sarah, we hope to see ya real soon, pal!

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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