mom at computer planning
  • On Dec 12, 2018
    Cari from TX Asked

    how do you delete someone from your friends and family? I followed the prompts on Get Help....but, it didn't work

    Hi, there!

     Oh my gosh, Cari - your Walt Disney World Resort vacation is just a few short weeks away. How very exciting! 

     I'm glad to hear you're using My Disney Experience to plan your visit. I love the Family & Friends feature so that I can make plans with other people, but I recently tried to delete a few connections and had the same issue that you did. I kept receiving a message that the request to remove the Guest could not be completed. I eventually was able to remove the people I wanted to, so let's see if we can figure this out for you! 

     Removing someone from your Family & Friends list should be easy. Click on "Update" next to the name of the person you wish to remove, and then click on "Remove from This List." That should easily clean up your list, but if it doesn't, I have a few suggestions. First, try using another internet browser. I've found that Chrome and Safari are the most compatible browsers for My Disney Experience. If a different browser doesn't work for you, I recommend calling the My Disney Experience experts at (407) 939-4357. I once called the friendly folks there to help me add people to my Family & Friends list, and they were super helpful! They can manually add or remove Guests for you. 

     Be sure to download the My Disney Experience mobile app prior to your arrival. It really IS magic at your fingertips!

     Thanks for stopping by the Disney Parks Moms Panel, Cari. I'm wishing you the most magical Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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