• On Sep 4, 2016
    Roxanne from ON Asked

    How do I customize new magicbands when only my old deactivated ones show up on my account!??

    Hi, Roxanne! I am so glad you stopped by with this question. Last December, we booked a Walt Disney World Resort reservation and could not wait to customize our MagicBands. I was quite perplexed, however, to not find a MagicBand order waiting for us in My Disney Experience. I hope our experience can help guide you to a colorful solution.

    All Guests staying in a Walt Disney World Resort hotel are issued complimentary MagicBands. These devices will not only give you entrance to your Resort hotel room but can also unlock so many aspects of your vacation. The MagicBand links you to your My Disney Experience account, which stores your park tickets, FastPass+ selections, payment source for merchandise and dining experiences, Advance Dining Reservations, and your Disney PhotoPass pictures. You did not mention if you do have a Resort hotel reservation already confirmed; if so, you should find a section at the top of your MagicBands and Cards page showing Your Orders. If this top section is not found on your page, then please give a Disney Resort Hotel Reservations Cast member a call to have this sorted. During our experience last December, the Cast Member I spoke with had our order quickly corrected.

    Roxanne, if you do not have an upcoming Resort hotel confirmed, you can still make use of a MagicBand during your vacation. If you still have your previous MagicBands, you can change them to an active status and use them to connect to your tickets, FastPass+ selections, dining experiences, and Disney PhotoPass pictures. If you do not still have your MagicBands, you are welcome to purchase one during your stay and connect it to your My Disney Experience.

    Roxanne, I hope this information helps you connect to your MagicBands! Please let us know if you need any further assistance.

    Brandy B.
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Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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