couple checking in Disney's Animal Kingdom
  • On Jan 30, 2020
    Madelene from FL Asked

    Can I get a copy of the tickets I purchased because I still haven’t received the confirmation email with the bar codes.

    Welcome to the Disney Parks Moms Panel, Madelene!

    It looks like you'll be arriving tomorrow, so I will do my best to help you sort out your ticket dilemma.

    I recently purchased a theme park ticket, and although I received a purchase confirmation email right away with a confirmation number, I did not receive a separate email with a bar code.  I was able to link the ticket to my My Disney Experience account with the confirmation number.  Other times when I have purchased tickets online, they have been automatically linked to my account at the time of purchase and I did not need to enter the confirmation number.  You may want to check your Tickets & Passes in your My Disney Experience account to see if the tickets have already been linked.

    If you did not receive an email at all, I recommend contacting the Help Center for assistance.  You'll be able to provide your personal information so the Cast Member can take a look at your account.  If you are already en route to Walt Disney World Resort, check with the front desk at your Disney Resort Hotel, or stop by any Guest Relations location or the Disney Ticket Center at Disney Springs.  It would be helpful to have information about when and how you purchased your tickets handy, as well as the payment method you used.

    Madelene, I hope you get everything sorted out and are quickly on your way to enjoying all the magic of Walt Disney World Resort.  Please let us know if we can answer any additional questions you may have.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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