Older man pin trading with cast member
  • On Sep 16, 2018
    John from IA Asked

    I have COPD and wondered if I can get a guest assistance pass for my trip in February to WDW.

    Hi John, 

    The Walt Disney World Resort offers various Services for Guests with Disabilities. The Disability Access Service (DAS) is one of the options that may be available to you. The official policy on how the DAS works is as follows: "DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. Once a return time is issued, Guests are free to enjoy other theme park offerings such as meeting a Character, grabbing a bite to eat, enjoying entertainment or even visiting another attraction until their listed return time. Return times are valid until redeemed prior to park closing. Guests can only have one active return time at a time. As soon as an outstanding attraction return time is redeemed, Guests can receive a return time for the same or a different attraction."

    This particular service will keep you from having to stand in line for too long, but it won't eliminate the overall wait. You will need to speak with Guest Relations upon your arrival to inquire about the Disability Access Service. 

    Wishing you magical memories, 

    Kaylene
thumbnail image for Kaylene

Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

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