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  • On Jul 31, 2019
    Audrey from Northern Ireland Asked

    I am continually trying to order magic bands through my Disney Experience. Whenever the particular ones appear I am just told that they can’t complete my order and to pick another. I have been trying constantly but quite some time with no success. Is anyo?

    Hi Audrey!

    Welcome back to the Disney Parks Moms Panel.

    This is a great question as the new premium MagicBands have proved to be extremely popular, and there are several things we can do to be more prepared when placing our order!  My tip for anyone waiting for a specific MagicBand to come back into stock, is to check every day, as they are constantly being replenished, and it's definitely worth checking several times a day as they will suddenly become available.  I recommend that you have a good idea of which designs you would like - maybe having a first and second choice ready for everyone - so when they are showing in stock you can select them all quickly and place your order, as they are disappearing in a flurry of pixie dust!, and the reason you cannot complete your order is probably due to them going out of stock while you are finishing your order. My recent personal experience of this is once you have placed your order for these - even if it's only for one member of your party - you cannot go back and edit this order.  I ordered a premium MagicBand for myself, but not for the rest of my family, and I instantly received an email to say "Your MagicBand package will be waiting for you at your Disney Resort hotel." (I am from the UK, and International Guests do not have their MagicBand shipped to their home address.)  Also on My Disney Experience it now states that "Ordering is closed".  So, when ordering a premium MagicBand for all, or some of your family, please ensure that everyone else has already at least selected their solid-colour complimentary band, as you will not have the opportunity to update any part of the order afterwards.

    It's worth noting that if you wish to order only the regular plain-coloured complimentary MagicBands, as you can still edit your order up until 11 days prior to your expected arrival date (unless you have included a premium MagicBand in your selection).  

    If you have missed the opportunity to purchase your premium MagicBand through My Disney Experience, a wide choice of MagicBands, including limited editions, is available for purchase at select stores around the theme parks (at Emporium on Main Street U.S.A. at Magic Kingdom Park, Mouse Gear at Epcot and World of Disney at Disney Springs, to name a few).  You can also order them online from shopDisney, and have them shipped to your Disney Resort hotel - you will find the postal address on the 'Overview' page of your hotel, arrange for delivery around 5 days before your arrival date, and ensure you mark the address with your name too, adding "Guest, arriving ...... insert your arrival date".  It's worth having a look, as I have found some lovely designs that I have added to my collection, and am continuing to use during my holidays at Walt Disney World.

    Please come back and visit us if you have any further questions.  We will be happy to help you plan your magical vacation, and keep your eye on the Disney Parks Blog for all the latest official news and updates on any events that may be happening during your stay.

    ~ Sue
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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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