Mom and Dad planning vacation
  • On Nov 16, 2018
    Kelly from FL Asked

    When I click on "My Plans" under My Disney Experience it keeps redirecting me to the sing in page even though I am already signed in. This is the first time I have had this kind of problem. Do you have any suggestions? Thanks!

    Hi Kelly,

    I hope that your plans are all coming together smoothly and you're looking forward to all of the magic and fun you'll experience at your upcoming Walt Disney World Resort vacation! So exciting!

    First things first...in the words of our good friends from The Lion King, Timon and Pumbaa, "Hakuna Matata!" Please don't worry that all of your plans are gone because you're having trouble accessing them in My Disney Experience. They should be just fine! I've actually experienced the same thing that you're talking about lately, but have been able to work around that by changing my internet browser. I've been able to see all of my upcoming plans with the My Disney Experience app, too. If you haven't downloaded the app yet, I definitely recommend doing that. From being able to view your FastPass+ plans and make additional ones to ordering your lunch to checking current wait times for your favorite attractions and so much more, it will help your Disney vacation to run so smoothly! If, for some reason, you try these things and still can't access your plans, I'd encourage you to call a friendly Cast Member who specializes in My Disney Experience and website support at (407) 939-4357, and he or she will be happy to help you.

    Thanks so much for visiting us at the Disney Parks Moms Panel, Kelly, and please let us know if you have any other questions as you're planning your visit. I hope that you have a truly magical vacation!

    Missy
thumbnail image for Missy

Meet the Panelist: Missy, Indiana

Hi!  I'm Missy, a homeschool mom and part-time music teacher from Indiana.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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