Mom and Dad planning vacation
  • On Jan 20, 2019
    Kelly from FL Asked

    Child went to Disney last year with another family.They linked her magic band to their account.We are going this year with our annual passes and her pass from last year is still good.How do I link her pass to our account?Says she is linked to their account

    Hi, Kelly! Welcome to the Disney Parks Moms Panel and thanks so much for stopping by with your question. I am so sorry you are having difficulty using your My Disney Experience account. At this time, profiles for guests under age 13 must be managed by an adult's account and the profile cannot be transferred to another guest to be managed. However, I recommend you give one of the fantastic My Disney Experience Cast Members a call and see what magic they can do.

    I remember a couple of years ago, my fellow panelist Jason had a similar issue with his child's account. It did take a bit of waving of their magic wands and a few rounds of "bibbidi bobbidi boo," but they were able to get his son's information in with the correct family's account. Something to consider is that the other family member who manages the My Disney Experience account may need to initiate the call and request. Before making this call, you will want to link your My Disney Experience account with theirs, simply done by adding each other into each of your My Family & Friends List. There is an option to link by email address. Doing this will help the Cast Member that they speak with on the phone easily identify exactly which My Disney Experience account is the one that is the official "home" for your child's profile.

    I hope this helps you sort your accounts, Kelly! Thanks again for stopping by and please let us know if you have any other questions.

    Brandy
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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