Mom and Dad planning vacation
  • On Nov 29, 2016
    Jennifer from KS Asked

    I can't seem to locate where I can make payments to my existing reservations. I've looked in My Disney Experience under Reservations, but I don't see anything about balance left on my package.

    Hi, Jennifer! Welcome to the Disney Parks Moms Panel and thanks for stopping by with your question. Previously, Guests who have booked a Magic Your Way Vacation Package directly with Walt Disney World Resort were able to sign-on to their My Disney Experience account and make payments up until their balance due date. It has definitely been noticed this past week or so that the payment area has disappeared.

    I called the Disney Reservation Center this past weekend and spoke with a wonderful Cast Member about the whereabouts of this payment area. She informed me that there is a known issue with the payment link and it is being addressed. If you do need to make a payment, please call the Disney Resort Hotel Reservations number and a Cast Member will be more than happy to assist you.

    I am happy to report to you that everything else seems to be in working order on the website. Have you taken a look at Memory Maker yet? This product is a wonderful addition to your upcoming vacation, giving you the ability to download all of your Disney PhotoPass pictures. With hundreds of Disney PhotoPass photographers stationed all over the Resort, you are sure to have many pictures you would like to keep so you can always remember discovering that the magic is endless! 

    I hope you have a magical day, Jennifer. Please let us know if you have any other questions as you continue to plan your vacation!

    Brandy B.
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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