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  • On Mar 11, 2019
    Michelle from VA Asked

    I bought my tickets through Sam's club. They sent the ticket info and I tried to link my tickets through the app. I received a message saying to link ticket on Disneyworld.com since the app cannot link will call tickets.

    Hi, Michelle! Welcome to the Disney Parks Moms Panel and thanks so much for stopping by with your question! I am so sorry you have a difficult time getting your Disney Theme Park Tickets linked. Let's see if we can get you set up for all of the magic that awaits you!

    If you have access to a computer, hop on and sign in to your My Disney Experience account. If you have not yet set one up, now is the perfect time to register! My Disney Experience is basically the home for all of your pixie-dusted plans. It can store information regarding your Walt Disney World Resort hotel stay, tickets, dining reservations, FastPass+ selections, and Disney PhotoPass pictures. The special Link page will help you connect your tickets and any other plans. To link them, press the Select button under Tickets. Sam's Club should have provided you with either a Ticket Order Number or Confirmation Number. Plug that in as the requested ID Number. The system will then have you assign a guest to each ticket. Once complete, you will be all set! If you still have issues with connecting your tickets, the best thing to do is give the Existing Tickets phone line a call and a Cast Member will be happy to assist you.

    Michelle, with your tickets linked to your My Disney Experience account, you will be able to make FastPass+ selections before your trip begins. If you are staying at a Walt Disney World Resort hotel, you can make these 60 days in advance of check-in at the resort. If you are staying off-property, then you will make FastPass+ selections 30 days in advance of each day you plan to visit one of the theme parks. You can make up to three FastPass+ for a single park each day, so be sure to hop online and make those as soon as you are able!

    I hope this information helps you! Please let us know if you have any other questions!

    Brandy
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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