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  • On Aug 30, 2019
    Emma from CA Asked

    I bought tickets with MaxPass online, and went to check that everything’s set on the App, but the tickets don’t show up there. I tried to link them using the barcode, but the app says they’re already linked. Any tips? Worried MaxPass won’t work!

    Hello, Emma,

    I’m sorry to see you are having issues with linking your Disneyland Resort theme park tickets in the Disneyland app. To help resolve issues with linking tickets in the Disneyland app, I’ve found the Disneyland Resort technical support team to be particularly helpful. They can be reached at (714) 520-6222 between the hours of 7 am to 9 pm. 

    Issues like that don’t usually take too long to resolve. But if it does, you won’t have to miss out on all of your Disney MaxPass benefits. Yes, one of the greatest benefits is being able to select Disney FASTPASS return times from the convenience of your mobile device. But another great benefit is reduced wait time between eligibility for additional FASTPASS times. For example, if, in the morning, you select a FASTPASS for an attraction that is for a return time in the late afternoon, regular FASTPASS would require you to wait two hours before you can select another FASTPASS time. But with MaxPass, the most time you will need to wait before you may select a new FASTPASS time for a different attraction is only 90 minutes. Whether you use your tickets with MaxPass benefits in the FASTPASS kiosks or use the Disneyland app, you will be granted this benefit. And, of course, you’ll still be able to collect your Disney PhotoPass attraction photo numbers and Disney PhotoPass Card numbers to link with your Disney account to allow you to download and share your wonderful Disneyland Resort memories!

    I hope you have a Fantasmic! time at the Disneyland Resort, Emma! Please stop by again with any questions you may have.

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! With over 30 years of experience visiting the Disneyland Resort, I’m excited to help you discover the magic of the “Happiest Place on Earth!” Learn More About Tony

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