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  • On Jan 5, 2019
    Betania from Sao Paulo Asked

    I bought a Memory Maker for our upcoming visit on Jan 11 but when I check the app there is no confirmation Of the purchase although it is paid in My Apple account. How can I make sure that everything is ok?

    Hi Betania! Welcome to the Disney Parks Moms Panel!

    Just TWO more days until your vacation at “The Most Magical Place on Earth!” With Memory Maker, you will able to capture your vacation and look back on all of the special moments for years to come!

    I had the exact same thing happen to me a couple of years ago. Even though I had purchased Memory Maker, I did not see it anywhere on our My Disney Experience account. However, once I was in the theme parks and had a PhotoPass picture taken, I was able to click on that picture in the My Disney Experience mobile app, activate my Memory Maker, and all was well!

    I suggest bringing your proof of purchase for Memory Maker with you when you visit the Walt Disney World Resort. Once your first PhotoPass photo is taken, check the My Disney Experience mobile app. When the picture is on your account, select it, and you should be given the option to activate your Memory Maker. If this does not work, take your proof of purchase to Guest Relations or a Disney PhotoPass Center and ask a Cast Member for assistance.

    You can also contact Disney prior to your visit by email or phone and ask them to verify that the Memory Maker purchase shows on their records.

    I hope this helps and you are enjoying your photos soon, Betania! Please let us know if you have any other questions.

    Tabitha
thumbnail image for Tabitha

Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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