Hi there, Sara! Thanks for stopping by the Disney Parks Moms Panel. It sounds like you have returned home from your Disneyland Resort adventure and I certainly hope you had the most magical time!
Disney MaxPass and
PhotoPass+ One Week are two different products that provide downloads of your PhotoPass images. If you were actively using Disney MaxPass on the day that your photos were captured, you should be able to download those images straight from your
Disneyland app or your account online without there ever being any watermarks. Disney MaxPass must have been added to your theme park tickets either prior to your trip or day-by-day during your trip.
PhotoPass+ One Week provides you access to seven days’ worth of photos starting with the date of the first image you download. Be sure all photos are linked to your account either by linking a PhotoPass card or an attraction photo ID number. To activate your seven days, select the first photo you want to download and choose the “Activate” option either on the app or online. After that, you should have access to photos that were taken that day and the next six consecutive days without any watermarks.
If you are still having trouble, give the PhotoPass Guest Support line a call at (714) 520-7106.
I hope this helps. Have a splendid day!
-Linda