Mom And Son Giraffe
  • On Jul 8, 2012
    Ronald from GA Asked

    Booked out vaction thru disneyworld.com. It is not 12 days til we go and we have not seen our tickets. Are we getting them in the mail or do we pick them up somewhere?

    Hi Ronald!

    You should have received a package in the mail from Walt Disney World by now containing your 'vouchers' for resort stay, park tickets, dining plan (if applicable) and other special offers. If you haven't, don't worry! These things happen sometimes and neither the mail service nor computers can be depended upon 100% as we all know too well!

    You should definitely place a call to a Cast Member at (407) 939-7675 just to check on the status of your Disney Travel Co. package. They'll often expedite one out to you right away. *Do note that it actually isn't necessary to have it with you upon check-in as they'll have everything ready in the computer for you upon arrival.

    If you're using Disney's Magical Express transportation from the Orlando International Airport, you should have also received a separate mailing from them by now. This parcel you DO need in advance of your trip and they WILL expedite one to you if you haven't already received it. The parcel from Disney's Magical Express will contain your brightly coloured luggage stickers as well as your Motor Coach vouchers. Contact them at 1-866-599-0951 if you haven't received your parcel or if you need additional luggage stickers for your travel party.

    In two more days, be sure to go online and process your Online Check In to save time when you arrive at your Disney Resort.

    Please visit me again if you have any further questions that I can assist you with.
    Wishing you a simply Magical time at Walt Disney World Ronald!

    Kirsten
thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

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