Family with Mickey and Minnie
  • On Jun 21, 2019
    Anastasia from NV Asked

    Hi I booked a trip for August and now our grandpa is too sick with dementia to attend with us there any way we can trade his 4 day ticket fo r a Disney gift card or use it to upgrade our tickets to max pass there is 6 of us in our party. No etickets.

    Hi there, Anastasia!

    Welcome to the Disney Parks Moms Panel. I'm so sorry to hear your grandfather is not well enough to travel with you to the Disneyland Resort. I know how hard it can be when a family member is battling dementia, so my heart goes out to you and your family.

    Although theme park tickets cannot be refunded or exchanged, you still are more than welcome to gift this ticket to someone else or save it for a future trip to use before the ticket expires. Check the back of your ticket to see this expiration date. You can use the ticket as-is or upgrade it toward the price of a higher value ticket or Disneyland Resort Annual Passport at a Main Entrance ticket booth.

    I'm glad you are considering Disney MaxPass as this feature has truly changed the way my family vacations for the better. We now can experience so many more attractions and spend more time enjoying the entertainment and magic of the parks since we can bypass so many standby attraction queues. Plus, Disney MaxPass comes with unlimited Disney PhotoPass downloads so your family can capture all of their vacation memories.

    I hope this helps, and please return if you have any other questions before your trip. Have a Zip-a-Dee-Doo-Dah day!
    -Jennifer
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Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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