Moderate resort check in
  • On Apr 18, 2017
    Kelly from NJ Asked

    Since we booked our room online through the magic your way package how do we know exactly where we will be in the hotel? Do i need to call them directly to find out?

    Hi Kelly,

    Thank you so much for visiting the Disney Parks Moms Panel with your question. We on the panel love helping guests to plan magical vacations!

    To my knowledge, room assignments are not made until very close to your check-in date, and thus it is not really possible to know exactly where your room will be in a resort ahead of time. With many resorts, you will know something about the view or category of room you will have. For example, if you booked at Disney's Animal Kingdom Lodge, you will have chosen a savanna, pool or standard view.

    When you complete your online check-in, you will be given the opportunity to make room requests. This is a good time to indicate any requests that you might have in regard to your room location. Please do note that while Disney will do their best to honor these requests, they cannot be guaranteed.

    Finally, if upon check-in you find that you would like to switch your room location, you can inquire in the lobby if this is possible. I have found that sometimes if I have a different preference for a room location and I let the cast member checking me in know this, it can be accommodated. This is not guaranteed, and if it is available it may mean waiting a little longer for your room to be ready; however, sometimes this has been worth it for me.

    If you have questions specific to your reservation such as the view or category that you selected, I suggest that you call Disney at 407-939-5277 to speak with a cast member.

    Please do let us know if you have any further questions, Kelly!
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Meet the Panelist: Mona Leigh, Maryland

I'm a Director at the University of Maryland, wife, and mother. When I'm not at work or with my family, I'm often planning a Walt Disney World trip for my family or friends. I'm a Disney Vacation Club Member, and am excited to help you plan your trip!  Learn More About Mona Leigh

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