mom at computer planning
  • On May 2, 2019
    Claire from BERKSHIRE Asked

    Booked my hotel/ticket directly with WDW on 26th April, we received both the confirmation email and invoice but when i enter reservation number on my disney experience it said no reservation found. How long does it take to show on the systems?

    Hi Claire!

    Welcome back to the Disney Parks Moms Panel.

    Congratulations on securing the free dining offer, exclusive for Guests from the UK,  for your 2020 holiday to Walt Disney World! I was in the same position as you, where I had booked my trip for next year, received all the emails and invoices, but nothing was showing on My Disney Experience account.  I was advised by the Internet Help Desk that sometimes our reservations will not appear on My Disney Experience until 12 months prior to the reservation.  However, my own reservation showed up a couple of days ago, so yours could do too (I am booked for June 2020).  If your reservation continues to not show, please call the Internet Help Desk on freephone UK number 0800 169 0749, and they should be able to help you with all queries regarding My Disney Experience (this desk opens at 7.00am ET, which is midday in the UK).  

    Remember the important planning dates for your holiday - dining reservations can be made 180 days in advance, online or by using My Disney Experience.  FastPass+ reservations to secure your place in line for your favourite rides, can be made 60 days prior to your arrival date (for guests staying at a Disney Resort hotel), also by using My Disney Experience.  Also, keep watching the Disney Park Blog updates for all the latest news about Walt Disney World!  

    Please come back and visit us if you have any further questions. We will be happy to help you plan your magical holiday.

    ~ Sue
thumbnail image for Susan

Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of the 2012 Walt Disney World Moms Panel. I love visiting Walt Disney World and I look forward to answering your questions when you are planning your magical vacation to Walt Disney World. Learn More About Susan

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