Mom And Son Giraffe
  • On Oct 2, 2015
    Samantha Asked

    I have booked a group of 4 adults onto fastpasses in my group but one has dropped out,I would like to cancel the one person but it won't let me and If I cancel the group we will struggle securing more, do we get penalised if the one person doesn't turn up

    Hi Samantha!

    Thank you for bringing your question to the Disney Parks Moms Panel!

    First, there is no penalty for not showing up for a FastPass+.  It will just expire when the allotted time has passed.

    However, you should be able to cancel for a single person.  You can do it from the My Disney Experience app on your phone, or logged into your account on the Walt Disney World website.  

    Go to FastPass+ on the My Disney Experience main menu, and then select the option to change or cancel a FastPass+ reservation. Next, click the check mark beside the person who needs to cancel.  It will ask you to confirm this before it's official.

    I found it to be a bit easier on my laptop, but it's possible on the app, as well.

    I hope this helps!  Please let me know if you have any other questions.  
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Meet the Panelist: Lori, Indiana

I am currently a homeschool, soccer mom to two active teenage boys. My family loves everything about Disney! Walt Disney World, Disneyland, runDisney, Disney Cruise Line and Disney Vacation Club have been a part of countless magical memories for us through the years. I cannot wait to help you make your own magical memories at Walt Disney World! Learn More About Lori

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