Family with Mickey and Minnie
  • On May 1, 2019
    Shirley from WA Asked

    I had 6 annual passes of family on my account/profile and I was able to remove 5 of them. I cannot remove the 6th Annual Pass which isn't a big deal but it's driving me crazy. I followed the instructions on the same question. Didn't work.

    Hi there, Shirley!

    Thanks so much for your great question, and welcome to the Disney Parks Moms Panel. I love that you are already familiar with linking family members' tickets and Annual Passports to your Disneyland account. 

    I'd love to walk you through how to remove a ticket from your account through the official Disneyland app. First, log in to your account in the app and select "Tickets and Passes" from the lower right corner menu. You will then be brought to a screen of all tickets and passes linked to your account. As you swipe through tickets linked to your account, you will see a blue circle with an "x" in the middle below the Annual Passport (halfway down the screen) that says "Delete This Passport." If you are deleting a standard park ticket (not an Annual Passport), you will see a blue link directly under the ticket in the app that says "Delete this Ticket." If this still isn't working, I suggest calling the Disneyland Resort Annual Passport line at (714) 781-4567 for more assistance.

    I love how easy it is to link friends and family members' tickets to my Disneyland app. It makes making FASTPASS selections with Disney MaxPass a breeze when we are enjoying the parks together. The Disneyland app also now offers the amazing mobile food ordering feature that lets you bypass food and beverage lines at select Quick Service locations in both parks.

    I hope this helps, and please return if you have any other questions. Have a magical day!
    -Jennifer
thumbnail image for Jennifer

Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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