Pluto with children on Main Street
  • On Oct 13, 2017
    Beth from CO Asked

    How to access pictures that didn't come through on magic band

    Hi Beth!

    Thank you for bringing your question to the Disney Parks Moms Panel. I'm sorry to hear that some of your Disney PhotoPass images aren't showing up in your My Disney Experience account, but hopefully we can track them down!

    If your images aren't showing up please give the folks at Disney PhotoPass Guest Support team a call at 407-560-4300. The more information you have when you call the better! In the past, I've tried to supply them with a date, what park or specific area of the park I was in, a time range and what members of our party were wearing. I don't know exactly how they do it, but with some pixie dust they've been able to locate my images for me! You can also report a missing photo online. If that link takes you to the standard Disney PhotoPass page log in to your account, then come back to this window and click on the link again and it should bring you to a form to fill out. 

    I hope you are able to track down your missing images! Please let us know if you have any other questions.

    -Lindsey ºOº
thumbnail image for Lindsey

Meet the Panelist: Lindsey, Texas

My name is Lindsey and I'm a wife, mommy, engineer and self-proclaimed "Disnerd!" I've always loved Disney and the joy it brings to so many people. I've been to Disney more times than I can count, but I found an even greater passion for all things Disney after discovering runDisney events. There is no better motivation to train for a race than a trip to the most magical place on earth! Learn More About Lindsey

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