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  • Hi ~ We arrive at Bay Lake Tower @ noon on 2/24, we will have frozen and refrigerated items. My son has PKU (metabolic disorder) and needs these special foods. Since it is before check-in, what can we do to refrigerate/freeze these foods? ~
  • - Asked by Michael from New Hampshire on 2/8/2014
  • Hi Michael,

    You must be getting excited - your vacation is coming up so soon!  My family and I really love Bay Lake Tower at Disney's Contemporary Resort.  The theme is so sleek and modern, and the ability to walk to Magic Kingdom is wonderful.

    The cast members at Bay Lake Tower at Disney's Contemporary Resort will help you with your cold items when you check in.  If you find that your villa is not yet ready, you can leave your luggage, including your groceries, with Bell Services while you explore Walt Disney World.  Bell Services does have the ability to keep your groceries cold.  My family and I have checked in to Walt Disney World resorts many times following a grocery trip, and Bell Services have been able to keep our groceries cold for us.

    I hope that this information is helpful for you, Michael!  Have a wonderful time planning your trip, and please do not hesitate to ask if you have any further questions. 
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Panelists have received/will receive a Walt Disney World® Resort, Disney Cruise Line®, Disneyland® Resort or Disney Vacation Club® vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.