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Answered Question - Disney Parks Moms Panel

  • My wife is in a wheelchair and we appreciate the accessibility allowed to disabled guests. I have recently heard that  Disney is changing the rules. Can you tell me how?
  • - Asked by Gareth from Ontario on 9/29/2013
  • Hi Gareth,

    The Guest Assistance Card that you are familiar with will be replaced with the new Disability Access Service Card on October 9th. This new system will still accommodate Guests who are unable to wait in a conventional queue due to a disability, it will just be different than the system that you are currently used to. Due to the increasing volume of requests that Disney receives for special access to their attractions, they are changing the process so that it creates a more consistent experience for all Guests while providing accommodations for Guests with disabilities. This new Disability Access Service Card will offer Guests a return time for an attraction which is based on the current wait time.

    Please rest assured that Disney has an unwavering commitment to making their experiences accessible to all Guests and that will not change. 

    You will want to contact Guest Relations upon arrival to discuss your assistance needs.

    Recently the Disney Parks Blog shared an update on the Guest Assistance Card Program. Be sure to click the link I provided to read that update.

    Wishing you countless magical Disney memories,

    Kaylene
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Panelists have received/will receive a Walt Disney World Resort, Disney Cruise Line, Disneyland Resort or Disney Vacation Club vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.