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Answered Question - Disney Parks Moms Panel

  • How will the program work that is replacing the Guest Assistance Card? We are planning a trip to Disney World with our son who has Aspergers. As much information as possible would go a long way in our getting him prepared for what to expect.
  • - Asked by Jona from Wyoming on 9/24/2013
  • Hi, Jona!

    This is a great question!

    There are so many reasons for being well-prepared when traveling to Walt Disney World, but groups with Guests with special needs have even more reason to want to know what to expect prior to arrival; we need to know that we'll be able to enjoy the parks with the assurance that our needs will be met while doing so.

    Fortunately, WDW has posted a very informative article about the new Disability Access Service, effective as of October 9th, 2013, on Disney Parks Blog. Read Disney Parks Disability Access Service Card Fact Sheet to get all of the official news on this program.

    Referred to as the DAS (Disability Access Service), this service "is designed to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs."

    I think you'll find the Frequently Asked Questions very informative; be sure to discuss your son's needs with a Cast Member at Guest Relations at any park or at Downtown Disney, too, Jona. I'm sure you'll be in good hands!

    Send more questions as you think of them; we love to help!

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Panelists have received/will receive a Walt Disney World Resort, Disney Cruise Line, Disneyland Resort or Disney Vacation Club vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.