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  • Sorry if this has been asked before! We are going May4-12 and my son 12 has Autism and we always used to get the guest assistance pass but now they have changed everything for that. Can you explain the new process and how the fastpass+ system will work .
  • - Asked by Michelle from Ohio on 2/18/2014
  • Hi Michelle ~

    I have a son with several types of special needs and I am always happy to assist you! The Guest Assistance Card (GAC) has now been replaced by the Disability Access Service Card (DAS). If your son is unable to wait in a regular queue, you can request a DAS Card by going to Guest Relations at any of the theme parks. Cast Member (CM)s will ask you some questions so they can best accommodate your son's specific needs. They'll take his photo for the DAS, go over the terms and conditions and have you sign the card.

    Once you obtain a DAS, you can go to an attraction and see a CM at the entrance to get a return time to enter the FastPass+ (FP+) or other alternate entrance if necessary. The CM will fill in the information on the DAS indicating the return time which is determined by taking the current wait time and subtracting 10 minutes. Your son will not need to be present to get a return time for attractions but he must be present when entering the queue and boarding the attraction. Once the return time on the DAS is reached, the Guest with the DAS and their party can go to the attraction anytime afterwards - there is no pressure to make it back within a certain time frame.

    Guests can only obtain a return time for one attraction at a time but can get another DAS return time as soon as they've finished one. If available, FP+ can be used in addition to the DAS. If you are eligible to make FP+ selections prior to your trip, I would encourage you to do so.

    Here is a list of Frequently Asked Questions about the DAS.

    I am limited in space but please feel free to visit us again with all of your planning questions. We are hEAR to help!

    Wishing you minnie magical memories :-) Allison V.
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Panelists have received/will receive a Walt Disney World® Resort, Disney Cruise Line®, Disneyland® Resort or Disney Vacation Club® vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.