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  • Hey Allison! I do have a quick question about using a wheel chair in the parks. I will be taking my elderly mother in December and wonder if we need to get a GAC for her or is just being in a wheelchair enough to get her into the attractions easily?
  • - Asked by Kay from Indiana on 7/1/2011
  • Hi Kay,

    You're a super sweet daughter to plan ahead for your mom!

    If your mom is using a wheelchair, she should be able to access the queues without a Guest Assistance Card (GAC). Some queues have alternate wheelchair entrances while others offer wheelchair access through the mainstream queues. If you are in a mainstream queue, the Cast Members (CMs) may direct you to a different loading area at some point prior to boarding.

    A GAC assists guests with a wide variety of special needs that may otherwise prevent them from being able to enjoy attractions.  If you think that you will need some type of special assistance with your mom, then I'd recommend stopping by Guest Relations as you enter the first theme park during your visit to request a GAC. They will tailor it to help meet her needs as much as possible. This will alert CMs at each attraction what type of special assistance she needs so that they can accommodate her to the best of their ability. The GAC will allow her & up to 5 other members of your party access to alternate waiting areas or queues where available.

    GACs state that additional waits may be incurred at certain attractions due to the need for a special vehicle or other operational concerns. It also suggests that at those attractions offering Disney's FASTPASS service, Guests should obtain a FASTPASS return ticket.

    Be sure to visit the Guests with Disabilities section on the Disney website. Some attractions allow Guests to remain in their wheelchairs & others require Guests to transfer in order to board the attraction. You can find a list on the Guests with Mobility Disabilities section. 

    Wishing you many magical memories :-) Allison
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