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Answered Question - Disney Parks Moms Panel

  • Where do I send a letter of praise for two cast members? We received news of a death in the family while we were at Disney. I had two cast members at All Star Movies help me and went above and beyond when I cut my vacation two days short. Thank you.
  • - Asked by Jill from Iowa on 9/26/2009
  • I'm so sorry to hear about your loss.

    Disney welcomes feedback from guests about cast member performance. If a particular cast member has gone out of his or her way to make your trip extra special, then a wonderful way to thank him or her is to send a letter to Disney. Guest feedback is an important part of performance evaluation and job placement at WDW, so whenever a guest takes the time to write a note about a cast member, their comments are taken seriously.

    To send a note of praise about a special cast member, write to Guest Communications at:

    Guest Communications
    P.O. Box 10040
    Lake Buena Visa, FL 32830

    Be as specific as you can about the name of the cast member and what special service you received. I'm sure they will appreciate the effort you made.

    If you would like a special cast member to receive a special note from you, send it to the address above with a cover letter explaining the situation. Guest Communications will make every effort to get your note where it needs to go.
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Panelists have received/will receive a Walt Disney World Resort, Disney Cruise Line, Disneyland Resort or Disney Vacation Club vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.