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  • Please help... I let my photopass expire and want to know if my photos are really really gone.. I sent an email to photopass, but i'm awaiting reply. Has anyone else ever been through this? I can't be the only absent minded person, right?
  • - Asked by Nancy from Illinois on 11/9/2009
  • Nancy,

    Rest assured, you are not the only absent-minded one!  I did this myself after our last trip, and I definitely felt a moment of panic!

    I recommend that you do as I did and call PhotoPass.  Of course there is no guarantee that they will be able to recover your pictures, but I can say I was fortunate enough that they were able to retrieve mine. 

    Here is the contact information directly from their website: 

    "If you would like to speak to one of our team members, you can reach us at 407-560-4300. Our live phone hours are 9 a.m. until 1 p.m. eastern time, seven days a week. If you reach us after 1 p.m., please leave a message providing your name, phone number, account sign-in information, PhotoPass ID's and a summary of the issue you need assistance with. Once you leave the information, one of our Cast Members will return your call within 24-48 hours."

    Best of luck!
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Panelists have received/will receive a Walt Disney World® Resort, Disney Cruise Line®, Disneyland® Resort or Disney Vacation Club® vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.