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Answered Question - Disney Parks Moms Panel

  • I have purchased a WDW package with 7 park a day passes. I have been offered the fastpass+, but when I try to book them I get a message indicating I do not have a valid park admission? What am I doing wrong? magic bands are customized, registration link
  • - Asked by Cindy from Nova Scotia on 12/29/2013
  • Hi, Cindy!

    Let's try to do some troubleshooting here!  Log into your My Disney Experience account.  Under "My Reservations" check to see if there is anything listed under "Tickets and Passes."  If you do not see your tickets listed in this section, give a call to the friendly reservationists at WDW by calling (407)W-DISNEY.

    If you do see your tickets listed, make sure you are within 60 days of your arrival. If you do see tickets listed, make sure you have a ticket assigned for each guest in your party listed.

    If you continue to have trouble, give a call to the Internet Help Desk at (407)939-7765.  They are very helpful and will be happy to get your plans in order.  Have some FastPass+ selections jotted down as they might try to book a few times for you over the phone just to make sure everything is working OK.

    Hakuna Matata, No Worries!  It may take a phone call, but your account will get adjusted so you can book those magical FastPass+ times.   Feel free to write back if you continue to have trouble. 
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Panelists have received/will receive a Walt Disney World Resort, Disney Cruise Line, Disneyland Resort or Disney Vacation Club vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Walt Disney Parks and Resorts Online, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Walt Disney Parks and Resorts Online prior to posting.